CND Privacy Policy

Privacy Policy

ChargeNextDoor (CND) - Australia

ChargeNextDoor (CND) is committed to protecting the privacy of our drivers and hosts. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our electric vehicle (EV) charging platform in Australia. We respect your privacy and are committed to protecting your personal information in compliance with the Australian Privacy Principles and the Privacy Act 1988.

1. Collection of Personal Information

Account Information: Name, email address, location, phone number, payment details.
Host & User Information: Charging session history, location data, and user preferences.
Device & Usage Information: IP address, browser type, device identifiers, interactions.
Communications: Customer support interactions and correspondence.

We collect this information directly from you or through third-party services (e.g., payment processors and authentication providers). Some of this information is collected through cookies.

2. Use of Personal Information

To provide, manage, and improve our EV charging platform.
To process payments and transactions.
To facilitate host-user interactions and ensure secure charging sessions.
To comply with legal obligations and resolve disputes.
To send service-related communications, updates, or promotional materials (you can opt out anytime).
Marketing use only with your explicit consent.

3. Sharing & Disclosure of Personal Information

We do not sell your personal information. We may share it with:

Service Providers: In line with Australian Privacy Principles.
Hosts & Users: For facilitating charging sessions.
Legal Authorities: To comply with applicable laws.
Business Transfers: In case of acquisition or sale.

4. Data Storage & Security

We store data securely using encryption and industry-standard safeguards. Information is retained for as long as needed for active services and legal compliance. We may store personal information in electronic or hardcopy form (or both), and credit-related information may also be included.

How Do We Collect Information

Directly from you, when practical.
From public registers, social media, or third parties.
We will take reasonable steps to inform you when this occurs.

When We Might Disclose Personal Information

Disclosures are limited to necessary circumstances, such as:

Corporate groups and subsidiaries.
Contractors and service providers.
Legal or regulatory authorities.
Marketing partners (only with your consent).
Other parties where you have given explicit consent.

Update Your Personal Information

It is important to keep your information accurate and current. Contact us at any time to update your data.

5. Your Rights & Choices

Access or update your personal information.
Request deletion of your account (subject to legal limits).
Opt out of marketing communications.
Withdraw consent for certain uses.

6. Cookies & Tracking Technologies

We use cookies, tracking pixels, and similar technologies for customizing your experience, analysing traffic, preventing fraud, and delivering relevant advertising. You can manage your cookie settings in your browser.

7. Third-Party Links & Services

Our platform may link to external sites. We are not responsible for their privacy practices, so please review their policies.

8. Updates to This Policy

We may revise this Privacy Policy occasionally. Continued use of our services after updates means you accept the revised terms.

9. Confidentiality

All users are expected to keep other user information confidential. Note that internet transmissions may not always be secure.

10. Direct Marketing

We may contact you about our services via email, SMS, or post. You can opt out by emailing chargenextdoor@gmail.com or clicking unsubscribe or STOP.

11. Contact Us

If you have questions, reach us at:
ChargeNextDoor (CND)
Email: chargenextdoor@gmail.com

By using our platform, you acknowledge that you have read and understood this Privacy Policy.